Navigate to > Applications and Web Categories . Ensure Enable Kerio Control Web Filter is checked.
When a user attempts to access a web page, Kerio Control sends a request to Zvelo's classification database to obtain the page's category. Based on this classification, the user is either allowed or denied access. The filter relies on:
Check if the Web Filter license is active. Navigate to and look for licensing messages. An expired or missing license will prevent the Web Filter from functioning. If the Web Filter was working but stopped after 30 days, you have likely been using the trial version – purchase and apply a license to restore functionality. Navigate to > Applications and Web Categories
Navigate to Content Filter > Applications and Web Categories and ensure "Enable Kerio Control Web Filter" is checked. Why This Happens
Kerio Control is a robust unified threat management (UTM) firewall designed for small and medium-sized businesses. A core component of its security arsenal is the , powered by zvelo, which categorizes websites to allow, block, or monitor user traffic. Based on this classification, the user is either
Monitor the subscription status to avoid abrupt service shutdowns.
Indirectly. HTTPS filtering (SSL inspection) is separate. However, if categorization is disabled, you cannot block HTTPS sites based on category, even if SSL inspection is on. An expired or missing license will prevent the
Before diving into the solutions, use this checklist for a quick diagnostic overview:
If the Web Filter remains unresponsive, check the system clock.